Return Policy

Returns & Exchanges – SkinGlowHouse

At SkinGlowHouse, we strive to provide the best quality and service. Because we work with carefully selected international suppliers, our return policy is adapted to suit beauty and hygiene products.

🔁 Return Conditions

For hygiene reasons, opened or used products cannot be returned. Returns are only accepted if:
- The item arrived damaged or defective
- You received the wrong product

In that case, we will always make it right ❤️

📦 How to Report a Return or Issue

1. Email us within 7 days of receiving your order at info@skinglowhouse.com with:
- Your order number
- A clear photo or video of the issue
- A short description

Our team will review your request and offer the best solution:
- A replacement product
- Or a partial/full refund

💳 Refunds

Once your return has been approved, your refund will be processed within 5–10 business days via your original payment method. Please note that shipping fees (if applicable) are non-refundable.

🌍 Shipping from Partners

Our products are shipped directly from our trusted international warehouses. Delivery times may vary between 7–15 business days, helping us keep prices affordable and fair ✨

❌ Returns Not Accepted For

- Incorrect orders (wrong address, color, etc.)
- Opened or used products (for hygiene reasons)
- Orders older than 30 days

💌 Contact

If you have any questions about your order or product, our support team is happy to help at info@skinglowhouse.com.

We aim to reply within 24 hours.